RhynoFit Privacy Policy

Welcome to RhynoFit. This official privacy policy explains how we collect, use, store, and protect your personal and health information when you visit our website, utilize our online training platforms, or undergo testing at our facility in Hamilton, New Zealand. We respect your personal privacy and are dedicated to managing your information transparently and securely[cite: 1].

Scope of Our Privacy Policy

This privacy policy applies to all clients, website visitors, and athletes engaging with RhynoFit services[cite: 1]. Whether you are booking a session at our 25A Horne Street facility or accessing remote coaching, this policy covers all data collection channels connected to our brand[cite: 1].

Please review our complementary Terms & Conditions and Cookie Policy for full details on our operational guidelines[cite: 1].

Information We Collect

To provide personalized fitness coaching and accurate metabolic assessments, RhynoFit collects specific personal and health information[cite: 1]. Under our privacy policy, information gathered includes:

  • Contact Details: Your name, email address, phone number, and emergency contact details collected when booking sessions or submitting web forms[cite: 1].
  • Health and Fitness Metrics: Physiological assessment data collected during specialized services like VO2 Max Testing ($160) and Resting Metabolic Rate (RMR) Testing ($130). This may include heart rate data, metabolic output, weight, and fitness history[cite: 1].
  • Coaching Communication: Performance logs, video exercise feedback, and chat history submitted through our mobile coaching app (Fitr) or WhatsApp[cite: 1].
  • Payment Processing Data: Transaction details processed securely via third-party billing providers like Stripe[cite: 1]. RhynoFit does not store complete credit card numbers on our local servers.

How We Use Your Personal Information

RhynoFit collects personal information strictly for legitimate business operations and client care[cite: 1]. We process your data to fulfill the following goals:

1. Service Delivery and Customization

We use your physiological data and fitness goals to construct custom workout protocols, establish accurate metabolic training zones, and optimize client safety across our personal training and Online Personal Trainer NZ programs[cite: 1, 2].

2. Communication and Scheduling

Your contact information allows us to issue appointment reminders, update training schedules, respond to enquiries via WhatsApp, and deliver program updates[cite: 1].

3. Billing and Administration

We process transaction records to manage client billing, account renewals, and account credits in accordance with our billing guidelines[cite: 1].

Data Storage, Security, and Third-Party Platforms

RhynoFit maintains robust technical and administrative measures to protect your data against loss, unauthorized access, disclosure, or modification[cite: 1]. Under our privacy policy, client information is held securely in encrypted cloud environments and professional management systems.

We rely on trusted third-party providers to execute specific administrative functions:

  • Stripe: Secure third-party payment gateway handling online subscription and service transactions[cite: 1].
  • Fitr Training Platform: Specialized online coaching application used for delivering customized training schedules, performance tracking, and video exercise execution checks[cite: 1].
  • Google Analytics: Anonymous web traffic tool used to analyze website performance and user experience[cite: 1].

RhynoFit will never sell, rent, or trade your personal or health data to third-party marketing companies.

Compliance with the New Zealand Privacy Act 2020

This privacy policy strictly adheres to the 13 Information Privacy Principles (IPPs) set out under the New Zealand Privacy Act 2020[cite: 1]. We only collect information necessary for our business activities, ensure data accuracy prior to use, and retain information only as long as required by New Zealand tax and health record retention laws[cite: 1].

Accessing and Correcting Your Information

Under New Zealand privacy law, you have the right to request access to any personal information RhynoFit holds about you[cite: 1]. You also have the right to request corrections if you believe your personal details or health history records are inaccurate or outdated[cite: 1].

To request access to your data or ask for information corrections, please submit a written request to our team using the contact details below[cite: 1].

Contact Us Regarding Privacy Concerns

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how your information is handled, please reach out to our team directly[cite: 1]:

  • Phone / WhatsApp: +64 22 534 0752[cite: 1, 2]
  • Email: rhynofit.pt@gmail.com[cite: 1, 2]
  • Facility Address: 25A Horne Street, Hamilton Central, Hamilton 3204, New Zealand[cite: 1, 2]

If you are not satisfied with our response to a privacy query, you have the right to contact the Office of the Privacy Commissioner New Zealand.