RhynoFit Cancellation and Refund Policy

Welcome to RhynoFit. Below you will find our official cancellation and refund policy for all performance testing, personal training, and online coaching services based out of our Hamilton facility. We are committed to providing world-class coaching, metabolic testing, and personalized training[cite: 1, 2]. Because our coaches reserve dedicated time, specialized equipment, and facility space exclusively for you, clear scheduling guidelines ensure fair access for all clients.

Key Details of Our Cancellation and Refund Policy

Before booking any service with RhynoFit, please review the core rules governing our cancellation and refund policy:

  • No Cash Refunds for Change of Mind: Once a payment is processed through Stripe or third-party payment providers, payments are non-refundable[cite: 1]. We do not provide refunds for change of mind, unexpected schedule conflicts, or personal reasons[cite: 1].
  • Session Rescheduling & Credits: If you cancel a paid session with proper notice, your funds will not be lost[cite: 1]. Instead, we will immediately credit the full amount to your account or reschedule your appointment to another time[cite: 1].
  • Service Flexibility: Accumulated client credits can be applied toward any service at RhynoFit, including VO2 Max Testing ($160)[cite: 1, 2], Resting Metabolic Rate (RMR) Testing ($130)[cite: 1, 2], 1-on-1 Personal Training ($85/session)[cite: 1], or our Online Personal Trainer NZ subscription ($40/week)[cite: 1, 2].

Appointment Cancellations & Notice Requirements

To keep our facility running efficiently, client appointments must follow strict notification periods. Operating under our cancellation and refund policy, the following timelines apply to all in-person sessions at our 25A Horne Street facility in Hamilton Central[cite: 1, 2]:

1. 24-Hour Notice Required

We require a minimum of 24 hours’ written or verbal notice prior to your scheduled start time if you need to cancel or move an appointment[cite: 1]. When notice is provided at least 24 hours in advance, your payment is transferred as a credit toward your rescheduled session without any penalty[cite: 1].

2. Late Cancellations (Under 24 Hours)

If you request a cancellation less than 24 hours before your scheduled appointment, RhynoFit reserves the right to charge a late cancellation fee or forfeit the session payment entirely[cite: 1]. Late cancellations prevent other clients from utilizing that reserved time slot[cite: 1].

3. No-Shows and Lateness

If you fail to attend a scheduled session without contacting our team prior to the appointment, the session will be marked as a no-show and full payment will be forfeited[cite: 1]. If you arrive late to your session, the workout or test will still finish at the originally scheduled time so that subsequent clients are not delayed[cite: 1].

Online Coaching & Recurring Subscription Terms

For clients participating in our weekly online coaching or remote HYROX performance plans, subscription billing operates under transparent rules[cite: 1, 2]:

  • Flexible Billing: Online programs operate on weekly recurring payments with no locked-in long-term contracts[cite: 1].
  • Cancellation Notice: You may cancel your subscription at any time by notifying us in writing prior to your next recurring billing date[cite: 1].
  • Mid-Cycle Cancellations: If you cancel during an active billing week, partial refunds are not issued[cite: 1]. However, you will retain full access to your customized training app, program tracking, and direct coach communication until the end of that paid weekly cycle[cite: 1].

RhynoFit-Initiated Cancellations

In the rare instance where RhynoFit must cancel or move a session due to emergency trainer absence, severe weather, or facility maintenance, you will be notified immediately[cite: 1]. You will have the choice to either reschedule your session to a priority time slot or hold the full value as a non-expiring credit[cite: 1].

New Zealand Consumer Law Compliance

This cancellation and refund policy is written in complete alignment with New Zealand commercial standards[cite: 1]. Nothing in this policy overrides or limits your statutory rights under the New Zealand Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986[cite: 1]. If a service fail to meet statutory guarantees, appropriate remedies will be provided in compliance with New Zealand law[cite: 1].

Questions Regarding Our Policies?

If you have any questions about our cancellation and refund policy or wish to modify an upcoming booking, please contact us directly[cite: 1]: